Privacy policy

Information we collect

• Order information you provide: name, shipping and billing address, email address and order contents.
• Messages you send us by email, so we can answer and keep a record of the conversation.
• Basic technical and usage data such as pages viewed and device type, used to keep the site working and improve it.

How we use it

• To process payment, crate your order and hand the delivery details to the freight carrier.
• To send order confirmations, tracking updates and warranty or parts follow-up.
• To answer support questions and handle returns and warranty claims.
• To detect and prevent fraudulent orders.

Who we share it with

We share only what is necessary with the service providers who make an order happen: our payment processor, our warehouse and the freight carrier delivering your crate. They may use your information solely to perform that service. We do not sell or rent your personal information.

Cookies

The site uses cookies and similar storage to keep your cart, remember preferences and measure aggregate traffic. You can block or clear cookies in your browser; some parts of checkout may not work if you do.

Retention

Order and support records are kept as long as needed to service warranties, handle returns and meet tax and accounting obligations, then deleted or anonymised.

Your choices

• Email contact@farmryworks.com to request a copy of the information we hold about you, ask for a correction, or ask us to delete it where we are not required to keep it.
• You can unsubscribe from marketing emails at any time using the link in any such email. Order and shipping notices are not marketing and are sent for every order.

Children

This site sells agricultural machinery and is not directed at children under 13. We do not knowingly collect information from them.

Changes

If we update this policy we change the date at the top of this page. Continued use of the site after an update means you accept the revised policy.