Returns & refunds

30-day return window

• Returns are accepted within 30 days of the delivery date.
• The unit must be unused or lightly test-fitted, complete with all parts, teeth, hardware and manuals.
• It must ship back on the original pallet or an equivalent freight-safe crate.

How to start a return

• Email contact@farmryworks.com with your order number and the reason for the return.
• We reply with a return authorization and the correct warehouse address within one business day.
• Ship the crate back with the authorization number visible on the outside.

Return shipping costs

• Defective, damaged or incorrectly shipped items: we cover return freight in full.
• Change-of-mind returns: return freight is the buyer's responsibility, and the original outbound freight cost is deducted from the refund.
• We do not charge a restocking fee on units returned complete and undamaged.

Refunds

Once the crate is received and inspected, refunds are issued to the original payment method within 3–5 business days. Your bank or card issuer may take a few extra days to post the credit.

Units returned with missing parts, field wear or crash damage may receive a partial refund reflecting the loss in value. We always email you before adjusting a refund amount.

Cancellations and order changes

Orders can be cancelled free of charge any time before the crate leaves the warehouse. After dispatch, the order is handled as a standard return.

Non-returnable items

• Wear parts that have been installed and used, such as carbide teeth and bolts.
• Units modified, welded, repainted or fitted with non-FarmryWorks parts.